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Refunds Policy

Refunds & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please use theContact Us form and include your order number in your message to receive detailed return instructions.  You can also reach us by phone at 1-786-953-3831 or direct email hte.admin@helptheelephants.com.  Once we have received your returned product and approved your refund it will be applied to your method of payment and will take between 24 to 48 hours to post on your account, during business days.

If you have any other questions contact us using our online form:
Link: Contact Us

or write us directly to:
hte.admin@helptheelephants.com